Frequently Asked Questions

How can I pay my citation?

Citation Payment

How can I contest my citation(s) & what are the procedures?

Contesting a Parking Citation

Will I be notified of the results of the citation(s) I contested?

Once Parking Citation Assistance Center (PCAC) does all its investigation, you will be notified by mail.
You will have 21 calendar days to pay your citation(s).

If I am found liable after contesting my citation(s), what other options do I have?

You can schedule a hearing before an impartial Hearing Officer either in person or in writing within 20 days
from the date of receiving your Administrative Review results.

How can I request a hearing?

A hearing can be requested in person or by mail to:
PCAC – Hearing Dept.
150 Frank H. Ogawa Plaza,
5^th floor, Suite 5342
Oakland, CA 94612

In order to have a hearing, you are required to pay a deposit which is equal to the amount of citation prior to scheduling a hearing.

Where is the hearing held?

The hearing is held at 150 Frank H. Ogawa Plaza, 5^th floor, Suite 5342, Monday – Friday, between
the hours of 9:00 a.m. – 4:00 p.m. A notice will be mailed to you in advance notifying you of the date and
time of the hearing.

What if I cannot attend the hearing & would like to reschedule

You have two options if you cannot attend the scheduled hearing.

1. You can request a hearing by mail and send us a letter detailing your dispute and     mail us all the required documentations or

2.  If the scheduled hearing date is not convenient and you would like to reschedule      it, you must notify the Hearing Dept. at least 5 calendar days before the      scheduled hearing. You can contact the Hearing Dept. at (510) 238-4484.

Can I have a walk-in hearing on my parking tickets?

You can have a walk in hearing if:

•  Your vehicle has been towed or

•  Your vehicle has been booted for non-payment of parking tickets.

At the hearing you may dispute any unpaid citations with the following exceptions:

•  Citations with a previous hearing denial

Can I appeal the decision of a hearing officer?

If you're not satisfied on a decision rendered by a hearing officer, you can appeal it by instituting a civil action within 30 days of the decision along with the payment of a $25.00 filing fee to the Small Claims Court at the following address:

Superior Court
Small Claims Division
600 Washington Street, 3 rd Floor Suite 3010
Oakland, CA 94607

What makes a vehicle eligible for boot / tow?

A vehicle becomes eligible for tow where there are five or more unpaid parking violations.

What can I do if my vehicle has been booted/towed?

If your vehicle has been towed for unpaid parking citations, you, the registered owner of the vehicle has two options for receiving a release form from the Parking Citation Assistance Center.

•  Pay all your tow tickets in full either by cash or credit card.

•  You can have an immediate hearing by a hearing officer based on the availability of their schedule.
   Contact Hearing Dept. at (510) 238-4484 for further information.